The effects of supervisor support, emotional exhaustion, and sense of personal accomplishment on hospital nurse turnover intentions

Abstract

The management of nursing staffs, who account for the largest number of medical professionals, is very important. However, now a days every medical institution is suffering from significantly higher turnover of nurses and is having trouble retaining nursing staffs. This study is an attempt to investigate the effects of supervisor support, sense of personal accomplishment, and emotional exhaustion on the turnover intentions of nurses. To determine the influences of supervisor support, sense of personal accomplishment, and emotional exhaustion on turnover intentions, a regression model was used in Hierarchical Step 1 to analyze the sociology of population characteristics which showed statistically significant differences: age, years worked, working unit, and position. In Hierarchical Step 2, supervisor support, sense of personal accomplishment, and emotional exhaustion were added, and the explanatory power increased by a statistically significant 19.4%. Among these factors, emotional exhaustion was shown to exert a significant influence on turnover intention, and as emotional exhaustion increased (B = .515), it was shown to have the greatest influence on turnover intention. The total explanatory power of these factors on turnover intention was shown to be 32.3%. Emotional exhaustion turned out to be the factor with the most influence on turnover intention in this research. Nursing managers wishing to reduce turnover intention should focus their analyses on the issue of emotional exhaustion and look for ways to decrease emotional exhaustion among the nurses they supervise.