Agile Methodology in Public Administration: Case Study in a State Autonomous Agency Management in Manaus

Abstract

Objective: This study aims to investigate how agile methodologies, especially Scrum and Kanban, can contribute to improving workflow in public administration, based on a case study at the Forest Control Management of the Environmental Protection Institute of Amazonas (IPAAM).   Theoretical Framework: The study is grounded in concepts related to Brazilian public management, organizational culture, and agile methodologies, exploring how such approaches can be adapted in the public sector to achieve greater efficiency, transparency, and citizen focus.   Method: This is a qualitative, applied research with bibliographic and documentary design. Data were collected through semi-structured interviews, direct observation, and a structured questionnaire administered to 17 public servants. Data analysis involved content evaluation and visual tools such as flowcharts, tables, and the Ishikawa Diagram.   Results and Discussion: Findings reveal operational bottlenecks, work overload, and a prior lack of knowledge about agile methodologies. However, a positive attitude toward change was also identified among the team. The implementation of agile practices showed potential advances in organizational structuring and strengthened collaboration among public servants.   Research Implications: The study offers practical contributions to public managers interested in administrative innovation, by demonstrating possible pathways to adapt agile practices to bureaucratic contexts.   Originality/Value: This study contributes to expanding the discussion on agile methodologies in the public sector by providing empirical evidence of their feasibility, impacts, and challenges in a state-level environmental context.