Relative importance of CSF in ERP implementation strategy: A multi-participant AHP approach

Abstract

Enterprise resource planning (ERP) systems have found a wide acceptability among organisations, albeit with a pinch of salt. ERP systems appropriately bring about uniformity in the software across the organisation by bringing all the processes under one umbrella. But the low adoption rates and greater time to value are often reasons for low ERP implementation success rates and even ERP implementation failures. Researchers have chronicled various critical success factors (CSF) that determine a successful ERP implementation. This paper utilises multi-participant analytic hierarchy process (AHP) to determine the relative importance of CSF in various ERP implementation strategies. The paper contributes to the existing knowledge of CSF in ERP implementations by showcasing that CSF have varying importance across ERP implementation strategies.