Satisfaction with mobile health clinic services in support of Universal Health Coverage and Oman's Vision 2040 health agenda

Abstract

Background: Mobile health clinics play a vital role in achieving Universal Health Coverage, particularly in disaster-prone areas. However, little is known about patients’ satisfaction with their use in Oman. Aim: To investigate satisfaction with mobile health clinic services during health emergencies in Oman. Methods: This cross-sectional survey collected data from 180 individuals aged ≥ 16 years in Balad Seet and Yasab on the use of mobile health clinics during natural disasters between July 2022 and April 2024 in Oman. We used the patient satisfaction questionnaire short form to evaluate patients’ satisfaction with services across 7 domains and used χ2 test to analyse the association between categorical variables and satisfaction. Results: Almost all (90.6%) the study participants said they were satisfied with the mobile health clinic services. There were significant associations between sociodemographic characteristics and participant satisfaction levels between Balad Seet and Yasab. Participants from Balad Seet reported consistently higher satisfaction levels than those from Yasab, across all domains. Conclusion: This study highlights the potential of mobile health clinics for providing services in remote areas and during health emergencies in Oman and the potential contribution to achieving Universal Health Coverage and Oman’s Vision 2040 health agenda.