FITUR-FITUR APLIKASI ELEKTRONIK MOBILE BANKING UNTUK KEPERLUAN PENGUNAAN AKTIVASI PERBANKAN PADA PT. BANK NEGARA INDONESIA (PERSERO) TBK

Abstract

PT Bank Negara Indonesia (Persero) Tbk is one of the largest state-owned banks that has proven to survive in banking in Indonesia since 1946. Mobile banking services offered by Bank BNI are currently limited to banking activities such as balance information, transfers, payments, etc. In the customer aspect, should be noted that m-banking services must be fast, easy to use, accurate, low cost, and guarantee confidentiality and support transaction services between other banks. The purpose of this study is to obtain an overview related to the savings products owned by Bank BNI Tbk and the features owned by Bank BNI mobile banking to facilitate services to Bank BNI customers. The research method used is a qualitative method with a descriptive approach using secondary data collected through literature studies. The results showed that the Bank BNI mobile banking application provides seven features to provide fifty-six types of services and twelve savings products for Bank BNI customers.