Dispositional Resistance to Change and User Resistance Behaviour to Use Human Resources Information Systems in the Healthcare Sector: The Moderating Role of Conscientiousness

Abstract

The aim of this study is to predict the perspective of the end-user's resistance for using HRIS application in the context of public healthcare sector in Saudi Arabia. It attempts to open the black box of dispositional resistance to change (DRTC) by conceptualizing it as a dimension set. Furthermore, this study will incorporate the moderating effect of conscientiousness from big five factors of personality traits. Which will provide a better explanation about the influence of DRTC, and an accurate weight of effects caused by the end-user differences. The results were obtained using the survey method, involving 373 responses. The structural equation modelling (SEM) was used to test the hypotheses. The result showed that routine seeking influenced both perceived ease of use and perceived usefulness, and that both of perceived ease of use and perceived usefulness significantly predicted behavioural intention, also that Conscientiousness moderate the relationship between behavioural intention and user resistance behaviour. Theoretically, the study suggests that end user’s resistance could be investigated and understood via various theories in a single model. The findings suggest that managers and system developers need to engage the end-users in developing HRIS in the public healthcare sector.