Market Segmentation Customer Satisfaction-Product Service Management

Abstract

It is very relevant for a better management to calculate some satisfied index of consumers of a particular market, and of a consumer service. To achieve this, we add study of PCA, factor and regression to our data points and then by normalization we create a best suited model. Eventually, the model explains the effectiveness of a given set of customers ' happy list. All these measurements are given in a systematic order to measure happy index, including the source code.