The Importance of Employee Satisfaction: A Case Study of a Transportation and Logistics Service Company

Abstract

This paper draws attention to the importance of employee sat- isfaction in the transportation and logistics service industry. For research purposes, Spector’s job satisfaction survey was used, which observes nine facets of job satisfaction, helping us to out- line the viable measures that could improve employee satisfaction in the selected company. The research indicates that the employ- ees were satisfied with their supervision, co-workers and the na- ture of work. Indifference was expressed with respect to payment, rewards, benefits, working conditions and communication. Dis- satisfaction was only identified in the field of promotion opportu- nities. The identified facets that trigger different feelings of sat- isfaction also serve to explain the possible consequences fort the effectiveness of the selected transportation and logistics service company and the whole industry sector as such.