Review on the Infomobility Quality - A new framework

Abstract

Infomobility systems are spreading across the world, attracting the attention of policy-makers and practitioners from a variety of industries. However, several studies have asserted that they not always are effective in improving transport systems, since they do not convey the required information to mobility managers and customers. On the basis of existing academic contributions in the transport information quality and information quality literature, this study addresses the concept of Infomobility Quality, proposing a comprehensive framework that encompasses the main quality dimensions to be considered in the design and assessment of the quality and potential effectiveness of the Infomobility system. This study aims to fill a literature gap and to provide transport system decision-makers with an instrument to develop and improve Infomobility systems.