Quality and management – Tools for continuous and systematic improvement of processes

Abstract

Nowadays, the quality of the company is one of the essential part of the business competitiveness. The realization of quality is drastically changed in the last century. The level of development is depends on the point of view of direction, the possibilities of the organization, the external environment, the age and of the company. Business has also changed radically since the last major revision of ISO 9001 in 2000, as technology development has made substantial changes in working processes. In addition, geographical boundaries are almost insignificant in today's global economy, supply chains are increasingly complex and the information availability has multiplied exponentially. These changes affect the quality control processes and methods. Quality Management Systems shall adopt the changes to follow the requirements of customers and organizations and take the necessary evolutional steps from quality control to the Total Quality Management (TQM). In order to be realized as a management tool, quality principles shall be applied in all levels of operation, and for being successful, businesses have to adapt to the growing needs of customers.