Cimento Portland

Abstract

This paper presents a benchmarking study that measures operational efficiency of water service providers. The problem of measuring the operational efficiency of water suppliers is addressed by adopting a non parametric approach based on Data Envelopment Analysis. The benchmarking model uses both physical infrastructure network and financial variables. The model is implemented calculating efficiencies of 53 Italian service providers. Results show that there are important operational inefficiencies, mostly due to scale diseconomies. © (2013) Trans Tech Publications, Switzerland.