The impact of supply chain quality management on firm performance: Empirical evidence from Vietnam

Abstract

This research is conducted to investigate the impact of supply chain quality management (SCQM) on supply chain performance (SCP). Data are collected by using questionnaire delivered to 120 manufacturing companies listed on Vietnamese stock market. Three proxies are used to measure supply chain quality management include (i) internal quality management, (ii) upstream quality management and (iii) downstream quality management. Supply chain performance is measured by customer satisfaction regarding three aspects consist of quality, cost and time to delivery. The statistical methods approaches are employed to address the research issues including Cronbach’s Alpha, Explanatory Factor Analysis (EFA) and Ordinary Least Squares (OLS). The findings show that supply chain quality management had significant positive effect on supply chain performance of manufacturing companies listed on Vietnamese stock market. Based on the research results, some key intuitive recommendations are proposed aiming to improve the supply chain performance at operational level of Vietnamese enterprises.