An Analysis of One-Roof Application Services Quality at the Faculty of Social and Political Sciences, University of North Sumatra

Abstract

The University of North Sumatra is a government agency that organizes education, research and community service. It also includes efforts to enforce effective and efficient administrative governance. Integrated administration services in the world of collegeto serve student administrative affairs have been carried out by the Faculty of Social and Political Sciences, The University of North Sumatra through online services. The online-based service is called the One-Roof Application or abbreviated as ASA to facilitate the process of correspondence between students and the administration of the faculty in the orderly administration of the academic world which is provided under one roof of service. This study uses a questionnaire as one of the data collection tools, then the study used research respondents who used the one-roof application. Based on information received from the One-Stop Application Service Unit of the Faculty of Social and Political Sciences, that every day in the customer hall serves approximately 20 people using one roof with a range of service days in 1 month, Monday - Friday totaling 20 x 20 days = 400 population with a sample size of 196 people. This is based on the formulation of the creative and organic tables set out in the Regulation of the Minister of Administrative Reform and Bureaucratic Reform of the Republic of Indonesia Number 14 of 2017 Concerning Guidelines for the Preparation of Public Satisfaction Survey Public Service Provider Units. The results of the service satisfaction study are categorized GOOD.