Research on Service Quality Evaluation Model of Medical Institutions Based on Dempster-Shafer Evidence Theory - Taking Jiangsu Province, China as an Example

Abstract

From the perspective of patients and medical insurance agencies, the paper used the fuzzy rough set method to select the indexes and established the service quality evaluation index system of medical institutions. Using Dempster-Shafer evidence theory to synthesize the subjective weights and the objective weights, the combined weights of the evaluation indexes were obtained. Combining grey relational analysis and Dempster-Shafer evidence theory to establish a regional medical service level evaluation model in an asymmetric environment. The model can accurately identify the quality of medical service in various regions. We can compare and analyze the service quality of medical institutions in various regions from different dimensions, and provide a theoretical basis for each region to formulate policies related to the rational allocation of medical resources.