Investigate the Effects of Job Stress on Employee Job Performance — A Case Study at Dong Xuyen Industrial Zone, Vietnam

Abstract

The purpose of this research was to analyze the effects of five working factors including work overload, role ambiguity & role conflict, working relationship, career development, and working environment on job stress and employee job performance in six different industries at Dong Xuyen Industrial Zone, Ba Ria – Vung Tau province, Vietnam. To collect the primary data, questionnaire was directly sent to 378 respondents. Quantitative approach was the major method used, with statistical techniques applied, including multiple regression, and path analysis. As a result, these working factors had significant and positive influence on job stress and in contrast, job stress had negative influence on employee job performance. In addition, this research also found that career development did not directly affect employee job performance, but indirectly through job stress. It is recommended that organizations at Dong Xuyen Industrial Zone should reduce job stress by reducing conflicts in working relationship, career development, and working environment in order to improve employee job performance.