The 21st century organization: reinventing through reengineering

Abstract

Series statement from jacket. What is reengineering? Myths and realities -- Why reengineer? The need for change -- Avoiding failure : a methodology for success -- Phase 1 : visioning and setting goals -- Phase 2 : benchmarking and defining success -- Phase 3 : innovating processes -- Phase 4 : transforming the organization -- Phase 5 : monitoring reengineered processes -- The human side of reengineering.