Improving the competences of public servants regarding the management of local development on the basis of process management

Abstract

The article substantiates directions for improving the competencies of public officials in managing local development on the basis of process management. It is noted that improving the competences of public officials in managing local development on the basis of process management is an urgent need today. The need to systematize public officials ideas about the essential features and features of process management is proven, namely: basic types of activities in process management; models and measurements of process maturity; process efficiency index calculations; process management success factors; optimization of processes (rules and principles of reengineering). For effective management of local development on the basis of process management, the development of professional competencies of public servants should be carried out through the formation of a holistic vision of the desired state of the municipal entity as a system with detailed outcomes. This will require skills and abilities to align strategic processes with a holistic vision, digitize processes, and further optimize them. Key in this context are the marketing competence of public officials and their mastery of techniques for activating behavioral insights, including community members.