Factors influencing perceived crowding of tourists and sustainable tourism destination management

Abstract

Studies on tourists crowding are developed to explore the perception of crowding, and these studies indicate crowding influence on sustainable development of tourist destinations. This study aims to reveal the influential factors of tourists' perceived crowding. We obtained data from interviewing over 400 tourists and five senior tourism officials in Xi'an, China. This study firstly applies factor analysis to identify the constructed variables of tourists' motivations from the principle component analysis. It then examines the correlation between nationality and perceived crowding. Consequently, a multiple regression is used to identify the connection between motivations and perceived crowding. The results of the study indicate nationality and motivation as two significant influential factors to perceived crowding management. This study also shows that management in tourist destinations would benefit from provision of the authentic travel experience integrated with zoning the travel destination.