Formal concept analysis based framework for evaluating information system success

Abstract

This paper aims to propose a methodology for evaluating information system success. It is based on two main fields, which are formal concept analysis and multi criteria decision-making methods. A framework whose main objective is to visualize the synchronization between company processes and information system indicators via process mapping and formal concept analysis exploited the methodology. Moreover, owing to the application of multi criteria decision-making methods, we can rank the information system among the others system for the purpose to ameliorate system performance. In practice, we apply the steps of this framework on a Moroccan bank by choosing a combination of processes and indicators.