Critical Factors Influencing the Implementation of Digital Government: The Case of Population Administration Service

Abstract

Digital-based public services, also known as digital government services, refer to systems that governments implement to increase accessibility and efficiency in providing information services and to achieve good governance. This research examined the critical factors that influence the implementation of digital government, particularly in population administration services. A questionnaire survey was distributed to 500 respondents who use digital government. SEM-PLS was used to analyze the collected data. The results of this research indicate that the theoretical contribution can be summarized as follows: Human Resource Capacity, Regulation, Infrastructure, Finance, Information and Communication Technology have a positive and significant influence on implementing digital government. This demonstrated that these four variables are crucial in implementing digital government in Indonesia. Then, four variables do not have a positive and significant influence, which may not be essential in implementing digital government. The following are some practical consequences of the findings of this study. First, to implement digital government, there must be good regulatory support, infrastructure that can allocate the budget, and strong ICT. The central government must encourage the implementation of digital government so that it is carried out evenly.