Mapping the Business Value of the Internet of Things

Abstract

The impacts of enterprise investments in technological infrastructure for the Internet of Things (IoT) go well beyond the technical domain and require significant changes in an enterprise’s operations, strategy and approach to market. This chapter presents a framework for mapping the business value of IoT investments which aims to support managers in their decision-making process by providing an overview of how specific resources need to be linked together in order to generate business value. The presented framework is also used as a point of reference for identifying current research gaps which may represent avenues for future research.