Technology Adoption: Intelligent Agent-based Model for Philippines FTTH Broadband Service Availability

Abstract

The vast improvement in broadband service delivery has been achieved mainly in the Fiber-To-The-Home (FTTH) technology, which was influential during this pandemic in providing connectivity with everyone, thus ensuring high service availability. The evolution of network monitoring systems has helped achieve this by equipping the network engineers in performing corrective or predictive maintenance. However, minimal research has been conducted to investigate how the adoption of technology and different factors attributes, including organizational culture, have helped or served as the bottlenecks in meeting the set service Key Performance Indicators (KPIs) hinged on the system utilization. This study focuses on measuring, predicting, and simulating technology adoption's interdependence with FTTH network monitoring systems to detect last-mile issues and perform necessary maintenance activities. An agent-based simulation via AnyLogic towards broadband service availability is to be drawn from different works of literature and support the creation of a theoretical model. The goal is to have a simulation tool and quantified outcomes to predict the valued indicators that can help the telecommunications sector to be equipped with proper knowledge in understanding the end-to-end broadband service journey that can benefit not only the business but also the subscribers who rely heavily on broadband service.