Use of Social Media for Service Delivery by Library Staff in Academic Libraries in Imo State: A Case of Federal University of Technology, Owerri

Abstract

134 copies of instrument distributed, 122 copies were returned showing 91% return rate. Data generated from the study were analyzed using mean (x) scores. The findings of the study revealed among others that the types of social media used by library staff for service delivery are Facebook, WhatsApp and Blog and library staff use social media for service delivery to a low extent. Based on the findings, the study recommended among others that academic library management should incorporate more social media platforms for service delivery by library staff to enable the provision of round the clock library services to library users.