E-government as a tool to improve the efficiency of public administration: The case of Kazakhstan

Abstract

Digitalization contributed to the modernization of public administration, particularly e-government development. The purpose of this study is to determine the role of e-government in improving the efficiency of public administration in Kazakhstan. The research methods are comparative, economic-statistical, and qualitative content analysis. The sources of statistical data were the Bureau of National Statistics, the Committee of public services, the e-government portal, and reports of international organizations and national development institutions. The study determined that e-government is a modern paradigm of public administration that contributes to the efficiency of public administration; its development and efficiency are significantly influenced by financial, economic, technological, and legal factors. Kazakhstan has a high level of e-government development. The e-government development portal in Kazakhstan has contributed to improving public administration, especially during the pandemic. However, e-government requires further development, as its functioning has various issues (low degree of information relevance, insufficient portal filling, and low share of automated functions). At the same time, the readiness of public administration organizations for digital transformation is medium. The study proposes recommendations for Kazakhstan’s e-government development to improve public administration, mainly developing technological infrastructure and digital human capital. The results can contribute to the further e-government development in Kazakhstan and enrich the theoretical base in increasing the efficiency of public administration in the context of digital transformation.