Abstract
This study with subjects of 345 sales service personnel, examines the organization atmosphere and psychological capital in the customer's verbal abuse and sales staff turnover intention and job burnout of the influence of the adjustment. It was found that: 1) …
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CITATION STYLE
APA
Gong, Z., Sun, Y., & Zhang, Z. (2018). The Influence of Customer’s Verbal Abuse on Turnover Intention and Job Burnout of Sales Service Staff—The Moderating Effect of Organizational Atmosphere and Psychological Capital. Psychology, 09(10), 2369–2383. https://doi.org/10.4236/psych.2018.910135
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