Investigating the effectiveness of the performance appraisal process in the Egyptian tourism companies

Abstract

There is evidence that the process of performance appraisal has a considerable influence on organizational success and employees' attitude and behavior within the workplace. The present study examines the effectiveness of the performance appraisal process conducted in the Egyptian tourism companies. The results indicated that most companies use performance appraisal as a tool to enhance employees' performance rather than an "outcome distributer" tool for making promotion, merit pay or dismissing decisions. Further, the procedural justice of the performance appraisal process is, to a large extent, not guaranteed. The results, also, revealed that many companies conduct unproductive feedback sessions with low employee participation. The proposed conclusions and implications can provide managers with insights into the current practice of the appraisal process and how to enhance the benefits obtained from it.