ConferenceXP: An enabling technology for organizational resilience

Abstract

In order to respond to dynamic challenges, this paper argues that companies can develop a resilient capacity through the development of virtual teams and use of enabling technologies such as videoconferencing. The ability to respond to change creates pressure for proactive responses and the development of organizational flexibility and structural agility. Virtual teams and the use of technology such as videoconferencing can help organizations meet the evolving challenges of the business world and enable organizations to adapt better. This technology enables workers to increase their productive capacity and take advantage of expert collaborations. As a result, managers are looking to video-conferencing technology to help implement initiatives on the development of organizational resilience. This practitioner report relates experiences from a project designed to give students experience of virtual teams in which the skills necessary to become effective members of a resilient organization can be acquired. This practitioner report also attempts to relate the tactics management uses to build resilient organizations and the supporting role video-conferencing can play. A new video-conferencing technology - ConferenceXP - is also described as a platform for the creation of flexible, distributed and virtual teams. © 2006 International Federation for Information Processing.