Interagir pour improviser en situation de crise: Le cas de la canicule de 2003

Abstract

Three types of interactions - discursive, translating and based on experience - allowed actors to improvise consistently and manage the critical aspects of the 2003 French heat wave. Our study suggests that managers should help to generate these interactions during crisis response. It also provides and discusses practical recommendations for managers to handle organizational improvisation during crises. © 2010 Lavoisier, Paris.