AI in HR: Perception is Reality

Abstract

Artificial intelligence is increasingly being utilized in daily human resource functions, and its implications in the workplace are still to be determined. This paper investigates how employee perceptions of AI usage in the workplace, particularly within HR functions, affect perceived organizational support, perceived human resource effectiveness, psychological well-being, employee engagement, and turnover intentions. We examine these relationships through the lens of Organizational Support Theory, suggesting that when employees perceive an increased use of AI, they can perceive a lack of support from their organization, which can lead to adverse outcomes in the workplace. Our findings provide actionable insights to help companies reinforce a culture of employee trust and support to help mitigate negative employee perceptions in this new AI-enhanced business landscape.