Factors influencing employees' experience after business process redesign

Abstract

Since human dimension is an important factor during business process redesign, this study aims to distinct factors influencing employees' experience after similar initiatives. A structural equation model was developed representing relationships between influencing factors and tested using survey data from 136 employees in large companies in North Macedonia that significantly redesigned business processes in their information technology departments, with results explaining 68% of variance in employees' experience. The results emphasised that company's strategy that presents a clear vision to employees for the intended process redesign and employees' attitude towards organisational change have the highest impact on perceived employee's experience. Additionally, the new working conditions after the change also positively influenced the perceived experience, as well as the employees' personality traits, which were the lowest influencing factor. However, the study revealed a moderate direct link between employees' personality dimensions and their attitude towards the needed organisational changes during business processes redesign.