Using hybrid deep learning models of sentiment analysis and item genres in recommender systems for streaming services

Abstract

Recommender systems are being used in streaming service platforms to provide users with personalized suggestions to increase user satisfaction. These recommendations are primarily based on data about the interaction of users with the system; however, other information from the large amounts of media data can be exploited to improve their reliability. In the case of media social data, sentiment analysis of the opinions expressed by users, together with properties of the items they consume, can help gain a better understanding of their preferences. In this study, we present a recommendation approach that integrates sentiment analysis and genre-based similarity in collaborative filtering methods. The proposal involves the use of BERT for genre preprocessing and feature extraction, as well as hybrid deep learning models, for sentiment analysis of user reviews. The approach was evaluated on popular public movie datasets. The experimental results show that the proposed approach significantly improves the recommender system performance.