Courier partner selection for E-commerce business Using TOPSIS Method

Abstract

In today's competitive business world, it is extremely important for decision makers to have access to decision support tools in order to make quick, right and accurate decisions. One of these decision making areas is courier service provider selection. Courier service provider selection is a multi – criteria decision making process that deals with the optimization of conflicting objectives such as quality, cost, and delivery time. If it is not supported by a system, this would be a complex and time consuming process. In spite of the fact that the term " Courier service provider selection " is commonly used in the literature, and many methods and models have been designed to help decision makers, few efforts have been dedicated to develop a system based on any of these methods. In this paper, Courier service provider selection decision support system based on the analytic hierarchy process (AHP) method which has been commonly used for multi –criteria decision making problems is proposed. To validate choice of the AHP model and also to validate the conceptual design of courier service provider selection decision support system, we conducted a case study as an example to determine best service Provider Company using TOPSIS model.