Extraction of ERP selection criteria using critical decisions analysis

Abstract

Companies use ERP systems to automate business processes in order to increase productivity, reduce costs, and meet customer requirements. ERP selection for an enterprise is a decision-making project that is both risky and expensive, a wrong selection of this system or project partners can lead to the failure of the ERP implementation project. In this paper, we combined the theoretical findings of ERP selection issue with expert's practical recommendations to determine the critical decisions that need to be made in the pre-implementation phase. Then we presented a methodology to determine ERP selection criteria based on the critical decisions analysis. A part of this work was performed within a company that has just launched an ERP implementation project.