Developments in Practice XXVIII: Managing Perceptions of IS

Abstract

The article discusses the overall perceptions of the information systems (IS) function. A focus group of senior IS managers from different companies in various industries was convened in order to determine their overall perceptions of IS and address misperceptions. A perception is defined as a thought, belief or opinion held by many people and based on appearances. The focus group pointed out that gaining political alignment and collaboration is an important reason for managing perceptions in an organizational environment. The article concludes that negative perceptions of IS persist despite the achievements in its delivery of services. It adds that understanding and managing perceptions is important for IS managers should command more of their effort and attention.