A web-based application for residential and non-residential centers and institutions of DSWD (department of social welfare and development) region iii records management and incident reporting

Abstract

The study aims to develop a web-based application for Residential and Non-Residential Centers and Institutions of DSWD Region III to manage their records and automate the reporting of incidents. Moreover, it also enables citizens to report incidents concerning drug dependents, abandoned or neglected and abused individuals to appropriate centers or institutions. The application has three user access level for efficient and secure managing and sending different types of reports. In the initial data collected, the results show that centers and institutions have many different reports that are being generated. Organizing these reports and searching through them is always a challenge. Concerned citizens reports the incidents they have encountered but experience problems in doing it such as to whom it should be reported and the way it should be reported. Evaluation was done by end users in terms of its functional requirements and by the IT experts in terms of the technical aspect in particularly about performance and security. Based from the evaluation, the web-based application has provided the functionalities needed in managing the records of different centers and institutions and regional office. This could help them in handling these records efficiently. Moreover, incidents reported by concerned citizens has been sent to appropriate centers and institutions thereby helping to ease the incident reporting process. As for the recommendation, web-based application would be more usable as mobile web application. Reports generated should be more dynamic. Add more features to maintain the security and confidentiality of the information of reported incidents.