Robalo: A risk-oriented job dispatching mechanism for workforce management system

Abstract

We proposed a framework, called Risk-Oriented joB dispAtching for mobiLe workfOrce management system (ROBALO), to ease the tension between (a) the reliability requirement to serve a job request, and (b) the cost of the job's assignment. In ROBALO, the risks for workers to execute a job are taken into consideration. Such consideration is especially useful in the scenario of mobile workforce management because mobile workers usually meet unexpected situations in the field. Therefore, we can find the job assignment with the minimum cost under a certain degree of risk. Therefore, the job dispatcher can reserve enough resources and make enough preparations for a incident. In tradition, job dispatching mechanism usually take exception handling processes to deal with the failure of job execution. Compared to this approach, the time to discover the failure can be saved because we try to do things right at the first time.