Service preferences of printing houses as a basis for developing product-service system solutions

Abstract

In the current economic structure, a shift is observed from traditional production to a Product-Service System model among manufacturing companies. This transformation allows for more efficient resource utilization, focusing on higher-margin services. Integrating services with products enhances understanding of customer needs, leading to increased loyalty and improved market positioning. Developing Product-Service System solutions requires knowledge of service needs in specific sectors, a challenging yet crucial aspect. This study analyzes service preferences related to printing machines in print companies. A survey was conducted in 80 printing houses, exploring needs in four service categories: Polish Classification of Products and Services (A), printing machines (B), printing processes (C), and auxiliary services (D). To objectively evaluate the data and identify correlations between printing houses characteristics and service preferences, statistical analyses including Pearson’s correlation and One-Way Analysis of Variance with post-hoc Fisher’s Least Significant Difference test were used. The findings indicate significant differences in company size, product range, number of shifts, and type of printing houses concerning the service categories of interest.