Learning to solve the right problems: The case of nuclear power in America

Abstract

Three general types of problems entail different strategies. Continuing to seek solutions to "tame problems" when we face "messes," let alone "wicked problems," is potentially catastrophic hence fundamentally irresponsible. In our turbulent times, it is therefore becoming a strategic necessity to learn how to solve the right problems. Successful problem solving requires finding the right solution to the right problem. We fail more often because we solve the wrong problem than because we get the wrong solution to the right problem. Russell Ackoff (1974). But then, you may agree that it becomes morally objectionable for the planner to treat a wicked problem as though it were a tame one, or to tame a wicked problem prematurely, or to refuse to recognize the inherent wickedness of social problems. Rittel and Webber (1973). © 1993 Kluwer Academic Publishers.