Integrating Digital Twins into Smart Warehousing: A Practice-Based View Framework for Identifying and Prioritizing Critical Success Factors

Abstract

Background. Smart warehousing increasingly relies on digital twin technologies to enhance operational efficiency, real-time visibility, and decision-making in logistics systems. However, existing research primarily focuses on technological capabilities while paying limited attention to the organizational practices that shape successful implementation. Methods. This study aims to identify and prioritize the critical success factors (CSFs) for integrating digital twins into smart warehousing using the Practice-Based View (PBV) as the theoretical lens. Based on insights from prior research and expert validation, nine CSFs were identified and evaluated using the Best–Worst Method (BWM). Empirical input was obtained from six industry experts with experience in digital transformation, warehousing, and supply chain management. Results. The results indicate that collaborative learning, contextual training, and gamification elements emerge as the most influential critical success factors, highlighting the importance of organizational practices in supporting digital twin adoption in smart warehousing. Conclusions. By linking technological capabilities with organizational routines, the proposed framework provides both theoretical insights and practical guidance for implementing digital twins in smart warehouse environments.