Síndrome de burnout no setor de transporte de Natal

Abstract

Recognizing the importance that the work environment has on the mental health, the objective of this study was to investigate the relationship between the burnout syndrome and the sources of physical and emotional exhaustion in the urban public transport system in the city of Natal. The research was carried out with 412 professional drivers and moneychangers of two enterprises. To collect the data, two questionnaires and a social-demographic form were applied. The first questionnaire, developed and validated during the research, evaluated the sources of burnout, while the second questionnaire evaluated the factors of the referred syndrome. The results showed the prevalence of the burnout syndrome and that the main source of emotional and physical exhaustion that predicts it is a factor about conflicts of values and lack of equity at the workplace.