The Engagement Process

Abstract

The engagement process refers to the initial interactions between the social worker and the client. A successful engagement process sets in place a strong foundation for the work that the client and social worker will do together. The social worker’s most fundamental goal at this stage is to establish a relationship with the client in which the client feels respected and secure in discussing personal matters. This is achieved by developing rapport with the client, demonstrating empathy, and clarifying expectations of the helping process. This chapter outlines skills needed to accomplish these goals. The basic tenets of the Strengths-Based Direct Practice (SBDP) framework can be integrated into the engagement process by building rapport and communicating empathy. By conveying respect and a nonjudgmental attitude toward the client from the beginning of the relationship, the social worker puts emphasis on to uncovering the client’s strengths over his weaknesses and limitations.