Information systems and the service economy: A multidimensional perspective

Abstract

This panel will examine the impact of the growth of the service economy on organizations and information systems from four perspectives: (1) internal changes in organizations, both service providers and service clients, in terms of their structures, processes, and competencies; (2) redefinition of interorganizational relationships and redrawing of organizational boundaries and identities; (3) the role of IS in enabling these new collaborative relationships; and (4) the possibility of designing better applications to enhance organizations' capacity to engage in service exchanges. © 2008 International Federation for Information Processing.