ASSESSING INFORMATION COMMUNICATION TECHNOLOGY AS A STRATEGIC TOOL IN THE DELIVERY OF JUDICIAL SERVICES

Abstract

Purpose: The purpose of the study was to assess the information communication technology as a strategic tool in the delivery of judicial services.Methodology: The study adopted a descriptive case study design. The population of the study was staff drawn from various departments of the judiciary. The sample of 59 was selected using a stratified sampling technique. The data collection tool was questionnaire. The data was analyzed using descriptive statistics such as means, frequencies and percentages. In addition, SPSS was used to conduct factor analysis.Results: Results indicate that the factors that affect the strategic adoption of ICT in the judiciary had a positive relationship with the adoption of ICT. The findings indicated that the judiciaries in Kenya face low adoption of ICT.Unique contribution to theory, practice and policy: Following the study results, the judiciary was recommended to introduce induction training in basic computer packages. The judiciary was also recommended to change the attitudes and perception of staff towards technological factors which include the perceived relative advantage of ICT, compatibility of ICT, complexity of ICT, Triability of ICT, and observability of ICT. It was also recommended that the organization should have adequate resources so as to enhance smooth adoption of ICT. The judiciary was also recommended to try and incorporate young people in the system as they tend to embrace ICT as compared to older managers, employ qualified personnel who are enthusiasts, pragmatists and artisans.