The mediating effect of organizational communication on emotional intelligence and turnover intention

Abstract

Previous research has suggested that employee’s emotional intelligence is a key factor in reducing turnover intention. However, the specific mechanisms driving this connection remain largely unexplored. This study aims to delve into the impact of organizational communication on both emotional intelligence and turnover intention, shedding light on this critical relationship. A quantitative research approach was used, and the sample consisted of 343 employees in India. SmartPLS4 was used to carry out the investigation. The findings showed a significant relationship between emotional intelligence and turnover intention, between emotional intelligence and organizational communication, between organizational communication and turnover intention, and between organizational communication and emotional intelligence and turnover intention. This study presents groundbreaking insights by integrating three crucial variables within a single framework emphasizing a mediation analysis of organizational communication.