Service development in virtual enterprises

Abstract

In most European countries a structural change from a production dominated towards a service oriented society is progressing. Companies increasingly consider services as means to gain competitive advantages in a global competition. In order to provide holistic, value-adding solutions while simultaneously guaranteeing high quality standards, production companies increasingly join forces with external services 'providers. Models, methods and tools for service development are rare and in most cases immature. In the context of virtual services' development this leads to a dual set of simultaneous challenges: an alignment of systematic services ' and product development and the coordination of distributed R&D partners. The objective is to provide a meta-process that identifies all steps and decision points necessary to successfully develop innovative services. It is a result of combined service development and virtual enterprises'/ networks' research.