Moderation techniques for social media content

Abstract

Social media are perhaps the most popular services of cyberspace today. The main characteristic of social media is that they offer to every internet user the ability to add content and thus contribute to participatory journalism. The problem in that this content must be checked as far as quality is concerned and in order to avoid legal issues. This can be accomplished with the help of moderation. The problem is that moderation is a complex process that in many cases requires substantial human resources. This paper studies the moderation process and proposes a moderation model that can guarantee the quality of the content while retaining cost at an affordable level. The model includes various moderation stages which determine the applied moderation technique depending on the publication record of the user that submits the content. © 2014 Springer International Publishing Switzerland.