Digital Transformation-Towards Flexible Human-Centric Enterprises

Abstract

Our society is progressing from an industrial society to a knowledge society and thereby establishing constant changes with unprecedented extent and speed. This is due to the urge of mankind to improve quality of life by gaining knowledge and insights, and to the steadily increased power of information technology. For enterprises, the changing environment constantly opens new chances and existential risks, which force them to adapt to their changing contexts on time. So, to survive and succeed, enterprises must organize digital transformation as a process to steadily shape their future, and they must consider their context in a wider scope than usual. Also, entrepreneurs are facing increasing challenges. With these insights, we propose a novel human-centric view on enterprises, their digital transformation, and their position in the society. It combines technical and business levers with enterprise culture. We introduce a reference model-based approach for a continuous, holistic enterprise evolution and focus on the orchestrated solution provider (OSP) as the future enterprise model. It supports the entrepreneur and self-responsible teams to master digital transformation and to sustain the success of their enterprise in the knowledge society. In this sense, the OSP follows the vision of Industry 5.0 for a sustainable, humancentric and resilient European industry, while going far beyond with its holistic view.