Demographic variables and its effect on emotional intelligence: A study on indian service sector employees

Abstract

In past few decades, emotional intelligence (EI) has gained much popularity worldwide. Intelligence quotient alone is not enough in today’s age for achieving success and hence for developing a person’s ability, the fields of psychology and neurosciences have highlighted the importance of EI, which is a person’s response toward feelings and emotions. In this study, relationship of various demographic variables with EI, as measured by Trait Emotional Intelligence Questionnaire- Short Form, has been highlighted. The study has been conducted on a sample of 424 employees belonging to the Indian service sector. The results showed that demographic variables have an impact over EI. Organizations can take a cue from the study and adhere to diversity management practices to ensure financial gains and growth.