Correction to: Beyond valence: a meta-analysis of discrete emotions in firm-customer encounters (Journal of the Academy of Marketing Science, (2020), 48, 3, (478-498), 10.1007/s11747-019-00707-0)

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Abstract

Tables 4, 5 and 6 in the original version of this article contained some incorrect calculations. The correct tables are shown below.

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Kranzbühler, A. M., Zerres, A., Kleijnen, M. H. P., & Verlegh, P. W. J. (2020, November 1). Correction to: Beyond valence: a meta-analysis of discrete emotions in firm-customer encounters (Journal of the Academy of Marketing Science, (2020), 48, 3, (478-498), 10.1007/s11747-019-00707-0). Journal of the Academy of Marketing Science. Springer. https://doi.org/10.1007/s11747-020-00726-2

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