The Impact of Electronic Commerce Application on Business Process in Small and Medium Scale Enterprises in Adamawa and Taraba States-Nigeria

Abstract

Electronic commerce is very important to business processes. This is because it generally provides new ways and opportunities for organizations to broaden their participation into new markets. Despite these numerous contribution there still lots of challenges confronting SMEs in the application of electronic commerce because they are small and are challenged by lack of adequate resources and training, inadequate infrastructure, lack of push from the supply chain, lack of vision and a persistent poor security measure. The major objective of the study is to investigate the impact of electronic commerce applications on business process in small and medium scale enterprises in Nigeria, with specific reference to Yola and Jalingo in Adamawa and Taraba State Respectively. The survey design was adopted for the study. The primary data were collected through structured questionnaires administered to sixty five (65) SMEs that were stratified randomly selected. The data collected were analysed using regression analysis to test the relationship among the variables. An analysis of variance was used to test the hypothesis. The results of the study signify that the electronic commerce applications have a significant and positive impact on business process in electronic payment system, customer support service, order and delivery, marketing, and advertising. Also, findings showed that majority of the firms were faced with unpredictable electricity supply. The study recommends that the organisation and government should formulate good strategies to implement e-commerce into their structure and as the business environment changes; organisation should change as well in accordance with the dynamics, complex and turbulent business environment.